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Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
 

Tax Charges: All Our Prices are inclusive of VAT at the new rate of 20%

Credit Card Security: All Credits and debits cards are processed through our processing partners at either Klarna or Paypal. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.  They are not held in clear text on any part of our web site.

Reaching Us: If you need to reach us, please email us on support@axontoys.co.uk, alternatively, you can call on 01924 467264 International +44 01924 467264 or fax us on 01924 467668 or write to us at Axon Distribution Ltd, 26 Old Mill View, Dewsbury, WF12 9QJ, UK. Axon toys is a trading name of Axon Distribution Ltd. The company registration no: 5183364. VAT No: 890419702

Privacy Policy: Axon Toys do not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Product details: All products sold on our listings are brand new; we DO NOT sell used or refurbished items unless stated. All the products conform to relevant European Safety standards and suitable for children to play with, with the age group stated. Please be aware that due to continuous stock change we reserve the right to change product details such as the colour and other minor details without your prior knowledge.

Warranty & Return Policy details

Right to cancel your order: You have the right to cancel your order within 7 days of it being placed or seven days after receipt of the goods. 7 Days Cooling off period starts from the day after the goods are delivered. If you do cancel your order with us then you will have your payment returned promptly. This does not affect your statuary rights.

Return Policy: All items sold on our website carry 12 Months return to base warranty unless otherwise stated. With any damages or missing parts should be reported within 7 days of the customer receiving the item. No exceptions will be allowed and the management of Axon Toys reserve the right to withdraw this warranty at any given time.

In the event of an item being faulty or damaged when delivered, Axon Toys will aim to repair the product by sending replacement parts out to the customers address as soon as possible. If the item develop faults within 28 days of receiving, we will undertake the carriage costs incurred to get the item back to our warehouse for repair or replacement. After this period the customer will be liable to send the item back to our warehouse for repair or replacement. There will also be customer's responsibility to package the item back to either in its original packaging or adequate packaging. We will aim to get the item repaired and back to you within 14 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered at the manager’s discretion. If the customer wishes to have a refund without a replacement or repair then it is the customer's responsibility to send the item back to our warehouse.

Where an item is faulty we would advise customers to email us directly so our technicians can guide them through some simple troubleshooting steps. When returning items can you please enclose a covering letter stating your full details including order number, a daytime contact number and the reason for return.

Please note if for any reason you do not want to keep the item there will be a administration charge of 15% for any unwanted items that are returned back to us, please contact us for further details.

Manufacturing Process: This a process which is used by the manufacturers to make most of the ride on cars that we sell, the process involves blowing sheets of plastic with hot air to make the moulds required for the production of the car. Sometimes the moulds can have minor scuffs or very small scratches caused by material flowing in the air as the plastic is very hot this can mark the body of the car. This does NOT cause any materiasltic flaws within the body and does not affect the strength or durability of the body. They are just minor cosmetic flaws and usually only affect one in ten items we sell. Axon Toys will not accept any returns back due to this and this no reason to claim the item as faulty. 

Batteries: Please note that Axon Toys only offer 28 days warranty for the batteries that are provided with any items sold. In every sale the item is checked by our staff prior to dispatch and the battery is fully tested. If in a situation the item becomes un-usable due to a faulty battery then the customer will be liable for Courier charge incurred to get the replacement battery out. Axon Toys will provide the battery free of charge but the shipping charge must be met by the customer. This is providing that the battery is within the warranty period. After Warranty period, the customer is liable to pay for the battery and shipping cost.

Packaging: Please note that in the event of the customer returning the goods, please try to return it in the original packaging sent with the item. If you do not have original packaging, please use adequate packaging. We advise that if there are storage problems due to the size of the box - you flat pack it and store it safely. The consumers owe a duty of care to look after the goods while they are in their possession and also to ensure that the goods are adequately packed for transit return

Damage in Transit: We appreciate due to the size and shape of the boxes we send to you, they may be vulnerable to damage in transit by the couriers. If this happens to your item then you must report this within 7 days of you receiving the item. So it leaves enough time for our staff to claim on the couriers insurance. If the item is not repaired by sending replacement parts then we will replace the entire item at our discretion.

Collection of goods: We offer our customers the choice of picking the item up from our warehouse in Dewsbury from Monday to Friday 9.30am – 5.30pm and on Saturday and Sunday 11 – 3 (Collection by Appointment only)

Shipping and Handling:  We charge Postage and Packing based on order value and weight of the parcel for delivery in UK mainland. We also deliver to Other offshore areas such as N Irland, S Irland, Scottish Highlands and Other Channel Irlands. if the delivery cost is not available on this site, please do not hesitate to contact us on via email at support@axontoys.co.uk. On a time to time, We may offer a free delivery to UK mainland and the information shall be available on the site on the time of promotion.

Delivery Schedules: All goods are delivered via our courier partner namely DPD and Interlink Express and usually delivered to your address within 2 to 3 working days. If you would prefer next day delivery than this can be arranged, please e-mail us for our current prices for this service.

Delays in Delivery: In the event of the delay in delivery, please note that Axon Toys could not be liable for the courier's fault. No refund is allowed where the courier company has failed to deliver the item on a particular service. For example an item delivered through 24 hour service and the customer not receiving the item in the given time due to delay by the courier company.

Failed Delivery: If a courier company has tried to deliver the parcel but have not found anyone to take the delivery, the driver will leave the failed delivery card through the letterbox then it will become the customer’s responsibility to re-arrange the delivery with courier company. The parcel will be held at the local depot for 5 days then it will come back to us. In this event, it will be customer's responsibility to pay for failed and re-delivery charge incurred.

100% Satisfaction:  No quibble returns. If you are not completely delighted with our products. You can return it us and we will either offer you a exchange or refund your money. Please note: if you are returning the item due to the damage or faults, we will refund you inc postage however if you are returning for any other reason, we will deduct the postage from the total price. This does not affect your statuary rights.

You can now recycle your old Electricals with us:  If you’re buying a new electrical item, we will recycle your old one for free

Why recycle? Unwanted electrical equipment is the UK's fastest growing type of waste. 

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help: We are pleased to offer our customers the chance to recycle their old electrical items. 

We Offer a free 'Take Back' on your old electrical and electronic equipment (EEE). This is done on a like-for-like basis. Therefore, if you purchase a new electric car from us you can then return an old electric car back to us. The customer has 28 days in which to return the old item to us. If the item was purchased online, the customer is responsible for any postage costs incurred returning it to us. We can also arrange a collection with our own courier at small cost. Please contact us at support@axontoys.co.uk for more information on cost. 

If you are sending the item back yourself then please send it in a adequate packaging on the following address. 

Axon Toys
Britania Mills 
Geldard Road
Birstall
​​​​​​​WF17 9QD


To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?  The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old Electricals on a like-for-like basis. 
    
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

Axon Toys is a trading name of Axon Distribution Ltd. Company Registered in England and Wales.

The Company Registration Number: 10410685. 
VAT Number: GB 283942177

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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